An online sales business improved customer conversion by 32% by

• creating 14 different scripts for customer use cases

• improving agent motivation and productivity by effective 1-on-1 feedback process

• adopting a customer backwards problem solving approach.

While this was achieved, attrition went down by 20%

The performance was unlocked post understanding the agent issues, closing process gaps and up-skilling of leaders in specific business acumen skills

11 skills of Execution Excellence

Thrive skills

Act fast & Close

Solve problems, innovatively

★★★★★

Survive skills

Driven by purpose

Be customer obsessed

Be employee centric

★★★★★

Hard skills

Leverage technology

Plan in detail & Review

Be quality obsessed

★★★★★

Soft skills

Take ownership

Collaborate

Communicate

★★★★★

Best practice organizations execute effective actions, consistently

GreyShoots best practice database has collated insights and builds action plans using AI and business experts

Shein adds 500-2000 new design pieces everyday, backed by impeccable planning and on-demand manufacturing supply chain

Microsoft executed partnerships early-on with companies such as Adobe, Google and OpenAI, taking the enterprise value to 3X level (from USD 0.7 Tn to USD 2.2 Tn)

Focussing on providing high employee experience, the airlines has excelled in customer service which allowed the airlines to stay profitable for 40 years

Every decision at Amazon is preceded with a Press Release document which details out project requirement, keeping a customer front and centre. This practice is non-negotiable

People want their leader to be hands-on. Starbucks CEO spends 1 day in a month at a Starbucks, directly serving customers as a barista

The first step to improve is to measure

Our assessments use concepts of human psychology, design principles of industry best practices for execution and leadership attributes that matter to create high performing teams

Self Assessment Dip-check

Deep assessment for a small business or a team

Org level deep assessment

• Assessment report with scores on 4 skill buckets and 11 dimensions

• No-login required to access assessment

• 24 hrs time for report generation

• 30 min complementary session with Expert business coach

• Best practice examples included

• *** New Year Offer *** - USD 10 per participant - Free of cost

• Assessment across 11 dimensions and 82 sub-dimensions

• Direct linkage to business metrics and impact

• Case studies and benchmark practices covered

• Access of data on Live dashboard

• Includes detailed action plan for bottom skills using AI

• Includes communication audit and qualitative insights and interviews

• 5 days time for report generation

• Customisable

• Discussion on findings with Business coach/es

• Starts as low as

  • INR 999 per participant (India)

  • USD 20 per participant (Out of India)

• Assessment across 11 dimensions and 82 sub-dimensions

• Direct linkage to business metrics and impact

• Case studies and benchmark practices covered

• Access of data on Live dashboard

• Team/ Leader individual reports

• Includes communication audit and qualitative insights and interviews

• 10 days time for report generation

• Customisable

• Presentation by Expert business coaches

• Starts as low as

  • INR 799 per participant (India)

  • USD 18 per participant (Out of India)

We will connect with you with actionable insights and industry benchmarks

If there is one thing, your competition cannot copy, it is your execution capability