Deliver on promises and targets by building high ownership teams who execute, without follow-ups

A pharma company achieved FDA approval and witnessed ~15% revenue uplift by empowering the staff to schedule quality tests and their respective shifts on their own

• FDA approval had been rejected due to compliance on testing procedures

• Production plan had 55% fulfilment rate

• Sample testing had a wait time of 48 hrs

CASE REFERENCE

• Quality bench productivity was low (10 tests per day vs target of 13 tests)

• QA absenteeism was high (8-10%)

• Shift adherence was poor

• Shift roster designed for 15 workdays without leave

• Change in shift was common and informed only 2 hrs in advance

• Leave management was done independently, without staff inputs

  
  

When business leaders allowed Quality teams to design the shift roster and bench plan, testing throughput increased, leading to higher production and additional revenue

• Demonstrated trust

• Built collaboration

• Gave empowerment

3 foundations to build ownership

• Leaders demonstrate trust through empowerment of decision making. When people build the company along, they get a sense of belonging and pride

• There is absolute clarity of expectations and job roles. Ambiguous roles lead to doubts which allow employees to not act decisively

• Leading by Fear versus Leading by Inspiration - the former style may bring short term results. However, latter creates loyalty and respect

• Understand the reasons for low ownership behaviour through deep assessment, interviews and observations. Solve for tactical expectations in a project based manner

Ownership Toolbox

• Bring role clarity and define accountability, especially in cross functional targets

• Coach Leaders to display sharp behaviours of trust and empowerment. People are included in decision making process

Deploy Today to unlock value

Set up time : 7 days, Implementation time : 6 to 8 weeks

• Show long term career path and invest in people development. Bring company purpose at the centre of people agenda.

Trust, Empower

Role clarity, Growth

Inclusion

Your execution capability is your competitive advantage which cannot be copied

Fixing your execution. Just get it done