300% increase in order book by releasing capacity through productivity improvement and process automation

When an IT company decided to grow, lack of productivity and disengaged people were the roadblocks. They could get orders but were not confident of fulfilling them. Putting processes in place, brought higher productivity leading to enhanced order book by 300%

SALES IMPROVEMENT

Case Study: Driving 300% Order Book Growth for IT Services Company

Client: IT Services Company
Industry: IT Services
Challenge: Inefficient work due to lack of processes and automation, disengaged workforce, and operational inefficiencies
Duration: 4 Months
Objective: Improve operational efficiency and foster company growth

Situation

An IT services company faced challenges with inefficient work distribution, poor morale among employees, and founders overwhelmed by daily operations. This left little time for strategic growth planning, hiring, or scaling the business.

Complication

Inefficient Work Distribution: Lack of clear processes and automation caused inconsistent task allocation and delays.
Disengaged Workforce: Employees felt undervalued, which affected motivation and performance.
Founder Overload: Founders were consumed with day-to-day operations, limiting their ability to focus on long-term strategy.
Scaling Challenges: The absence of a clear growth plan hindered the company’s ability to meet increasing demand.

Resolution

3-Year Business Plan: Developed a strategic plan with clear goals, resource allocation, and market positioning for sustained growth.
Manpower Planning: Used data-driven analysis to calculate the precise workforce needed to support growth and meet demand.
Process Improvement & Automation: Streamlined work distribution, added automation, and introduced quality checks to speed up project delivery.
Employee Engagement: Improved transparency, created feedback loops, and introduced recognition programs to boost morale and align the team.

Results

25% Increase in Productivity: Automation and better processes led to a significant increase in productivity.
300% Growth in Order Book: The company saw a 300% increase in orders, driven by improved efficiency and an engaged workforce.
Team Size Doubled: The team expanded to meet growing demand, doubling in size.

Key Takeaways

Strategic Planning: A clear long-term plan provided the foundation for growth.
Efficient Workforce Management: Data-driven manpower planning ensured the right resources were available.
Process & Automation: Streamlined processes and automation dramatically improved efficiency and delivery speed.

This case study demonstrates how strategic planning, process optimization, and workforce engagement can drive rapid growth and operational success.